Banking Essay, Research Paper

Relationship Banking 1

Presentation #1

Group #9

Customer Service Representative Of The Future

Think your customers are satisfied?

Think again!

Customer service is international. It has no borders and moves around the world with the greatest of ease. This is why it is useful to examine global trends, to determine future outcomes.

By making services comfortable, and fulfilling the customers every financial need, certain steps must be taken to insure that a C.S.R. s ability, is that which can fully satisfy the customer. If you value your employees you have to invest in them . By creating a multi tasked C.S.R., showing customer loyalty and offering them flexible banking, this approach should pay off in industry, leading all customer satisfaction levels!

Important points for the C.S.R. of the future

 Having a C.S.R. with a diverse financial repetoir. The future C.S.R. should be able to handle all aspects of the financial industry.

 Having the knowledge, and the ability to sell and buy stocks, bonds, mutual funds, .

 The development of banks and customers will bring about the change in a C.S.R. s function.

 Increasing financial needs for different individuals.

 Customers don t like to be passed on from associate to associate.

 Customers need for instant gratification .

 The efficiency in which business is transacted and processed.

 Less need for management, due to the impressive leadership skills of the future C.S.R.

Bibliography

 Customer Service Review. Website, www.csr.co.za/

 Canada Trust. Website, www.canadatrust.ca/

 Toronto Dominion #1036, TD Branch.

 Relationship Banking: The communication process 1. Walt E. McDayter.

Group Members: Sharon Sumere, Ryan King, Srenten Vukadinovic, Paul Phillips an